Here is our philosophy: 

What is a Customer? 

A Customer is the most important person in any business.

A Customer is not dependent on us, we are dependent on him or her.

A Customer is not an interruption of our work, he or she is the purpose of it.

A Customer does us a favor when he or she calls.

A Customer is a part of our business, not an outsider.

A Customer is not someone to argue or match wit with.

A Customer is a person who brings us his wants.  It is our job to fill those wants.

A Customer is deserving of the most courteous and attentive treatment we can give him or her.